Shipping and International

DELIVERY POLICY

We offer free delivery for purchases made over AED 1000 in the UAE. Anything below AED 1000 will be charged AED 20 as shipping cost.

We shall be able to deliver the goods on or before the promised date, however, due to any unforeseen circumstances, if we are unable to meet our estimated delivery dates, a reasonable communication will be sent with the revised details. Also, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.

The customers will receive payment and order confirmation through email as soon as the payment is processed.

We might ask for a valid ID so please be ready to present either your Emirates ID, passport or driving license.

Customs and Import Duties (International)

For most shipments, customs/import duties are applied once the parcel reaches its destination country.
Customs duties and any handling charges vary from country to country and are usually implemented when the order reaches its destination country.
Unfortunately, we have no control over these charges, so they will have to be borne by you once your parcel reaches your country.
You can contact your local customs office to find about customs duties for your country before you place an order so that you’re not surprised when these duties are levied.
Customs duties and taxes are non-refundable once charged. If you refuse to accept the delivery, unfortunately, we will have to deduct that cost from the refund amount, since the courier will have already paid the charge on your behalf.

Delivery Schedule & Charges

Delivery within UAE- 3 -5 working days from payment confirmation. Free delivery for purchased over AED 1000.

Delivery Outside UAE/Within GCC (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain.) 5- 7 working days.

Delivery charges: AED 150 for all orders.

Rest of the world or any clarification please contact us we are here to help:

Email: sales@bigboyzcollection.com

Call/WhatsApp: +971 50 6501355.

These terms and conditions apply to you as the customer using and placing orders on this website www.bigboyzcollection.com.
By accepting the “I Accept the Terms & Conditions and the Privacy Policy check box you as the customer agree and accept all the terms, conditions and privacy policy, exchange/refund policy, shipping/international stated here and or any links provided within this website for any of the above but not limited to.
Acivva Traders FZ LLE is incorporated in Creative City-Media Free Zone, Fujairah, UAE with contact number +971-50-6501355. Acivva Traders FZ LLE reserves the right to vary these terms and conditions at any time. Big Boyz Collection is the brand under Acivva Traders FZ LLE.
To register with and use this site all details you provide must be true. You will be responsible for the use of this site and your purchases/orders so please ensure that you keep your log in details secure so that no one else can misuse them. You agree and accept responsibility for all activities that occur under your account or password. Please inform us if you believe for any reason that your account user name or password has been compromised by anyone else other than yourself. We reserve the right to refuse access to the website, remove or edit content, terminate accounts or cancel orders at our discretion.
The website may have links to other websites and you agree and accept and understand that Acivva General Trading LLC and its brand Big Boyz Collection have no control over these sites and so have no responsibility or liability for their content and the links do not imply any endorsement of content by us.
The items on this website are for sale in the UAE if you choose to purchase any products on this website outside of the UAE then you are responsible for compliance with local laws of the country, pay all duties and taxes associated with your order. if you wish to have the products delivered outside UAE. Please see SHIPPING/ INTERNATIONAL for more information. The default payment currency is AED. We will also not trade with or provide any services to OFAC and sanctioned countries.
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
We may use your information to send you emails from time to time to alert you on new products, specials and promotions. You can at any time request us to not send any promotional or marketing material at sales@bigboyzcollection.com
Items purchased on this website carry a 7-day exchange policy if for any reason you are not happy provided that the item you choose to exchange is of same or greater value. The exchange value will be of the product purchase price only and does not include any delivery charges or other charges you may have incurred to have the item shipped to you or any credit card charges you may have incurred. Please refer to EXCHANGE AND RETURN POLICY to fully understand before you purchase any item on this website. (have link here for customer to click)
Our Liability to you will not exceed the total price charged for the items you have purchased on this website. If you have any questions regarding our Terms, Conditions and Privacy Policy you can contact us at sales@bigboyzcollection.com or contact +971-50-6501355.
The below points are valid: Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. All Cardholder must retain a copy of transaction records and Merchant policies and rules. All User are responsible for maintaining the confidentiality of his/her account. Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
Ownership and risk: Once payment has been received in full, the ownership of all goods will pass to you. Risk of loss, damage, or deterioration is transferred to you upon acceptance of delivery.
If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the laws of Dubai and the federal laws of the UAE. United Arab of Emirates is our country of domicile. Unless agreed otherwise in writing by Acivva Traders FZ LLE and you, these Terms and Conditions precede over any other terms and conditions.
We offer an exchange policy provided all terms and conditions are met as set out in our policy. We do not accept or give any refunds but in certain circumstances we offer a voucher which can be used on our site within 3 months from the date of the voucher for the same amount value or greater after any deductions.
We have a 7 day to exchange policy provided that all terms and conditions are met, we reserve the right to refuse any items. Contact us at sales@bigboyzcollection.com or contact us on +971-50-6501355 for procedure for exchange or any clarification.

EXCHANGE AND RETURN POLICY

Exchange policy terms and conditions:
The item should be in its original condition, with all tags and labels attached.
It must be unused, unwashed, undamaged and free from any stains or odors including but not limited to perfumes/colognes.
Sorry no exchanges or vouchers will be accepted on sale items, final sale, promotions, free delivery, gifts given with item purchased.
Only full regular priced items may be exchanged.
All cost related to exchange item including but not limited to courier, taxes, duties you will be responsible to pay.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Items received as gifts that were purchased on this site carry same exchange policy and conditions apply.
An exchange or voucher will be given only 1 time to each customer requiring this.
Cancellation Policy: Once an item is ordered and the payment completed, the order cannot be cancelled. If any part of these Terms and Conditions is declared illegal or becomes unenforceable, the remaining terms will not be affected and will continue to be in force. These Terms and Conditions shall be ruled and governed by the laws of Dubai and the federal laws of the UAE. Unless agreed otherwise in writing by Acivva Traders FZ LLE and you, these Terms and Conditions precede over any other terms and conditions.

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